If anybody asked me I would say the most important thing about our business is the personal touch. We answer every email and every query within hours. In fact one client was so impressed at getting a personal answer he immediately sent an email saying “Wow you are a real person!� In this day and age most of us are used to having answering machines take our telephone calls and automated service on the internet. It appears that we all prefer to deal with another human being. Why can’t utility companies take note?

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